Effective Date: 16/09/2026

At ITdynamics (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, request our services or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and contact details
  • Email address and phone number
  • Business or organisation details
  • Information provided through our contact, enquiry, or support forms
  • Details about your IT requirements, support requests or services
  • Information needed to provide and manage our IT services

When you use our website, we may also collect technical information such as your IP address, browser type, device information and pages visited. Cookies and similar technologies may be used for this purpose.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and support requests
  • Provide and manage our IT services
  • Set up and maintain customer accounts
  • Arrange IT support, consulting, training and other services
  • Communicate with you about your account or services
  • Process payments and maintain business records
  • Improve our website, systems, and services
  • Meet our legal, regulatory and contractual obligations
  • Send relevant updates or marketing communications where permitted

We only use personal information for purposes that are reasonably expected, permitted by law or necessary to provide our services.

Protecting Your Information

As an IT service provider, we understand the importance of protecting information. We take reasonable steps to safeguard personal information from loss, misuse, unauthorised access, modification, or disclosure.

Access to personal information is limited to authorised staff, contractors, and service providers who need the information to perform their role or provide our services.

Sharing Your Information

We may share personal information with trusted third-party providers where necessary to operate our business or deliver our services.

This may include technology providers, cloud and hosting providers, software providers, payment providers and other service providers.

We may also disclose information where required by law or to meet our legal, regulatory or contractual obligations.

We do not sell your personal information.

Accessing or Correcting Your Information

You can request access to personal information we hold about you. You can also ask us to correct or update your information if it is inaccurate, incomplete or out of date.

To make a request, please contact our team using the details below.

Website and Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Understand how visitors use our website
  • Monitor website performance
  • Support website analytics and marketing activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, business practices or legal requirements.

The latest version will be published on this page with the updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how ITdynamics handles your personal information, please contact us:

Email: info@itdynamics.com.au
Phone: 1300 200 884
Website: https://www.itdynamics.com.au/